This page explains how to delete your Math Path Puzzle account, and the data attached to it, permanently. Math Path Puzzle is published by SparkGrid Games.
1. How to delete your account
You delete your account yourself, inside the game. It works the same for guests and for players who linked Google or Apple.
Open Math Path Puzzle and go to Settings.
Choose Delete account.
Hold the button to confirm. (If holding is difficult, the screen also offers a plain confirm button.)
Deletion is immediate and permanent. There is no undo: your progress, coins, hints and owned items cannot be restored afterwards, and buying an item again costs the same as it did the first time. The game needs an internet connection to delete the account, because your data is on our servers.
If you signed in with Apple, the game also revokes its Sign in with Apple authorisation as part of deleting, so the app disappears from the list of apps using Sign in with Apple on your Apple ID.
2. What gets deleted
Deleting your account removes the account record and everything attached to it from our database. In full, that is:
Account record — your nickname, the account's creation date, and the Google or Apple account identifier you linked, if any
Player profile — coins, hints, whether ads are removed, the orb skins and board themes you own and have equipped, your in-game settings, and your rewarded-ad allowance for the day
Progress — every campaign level you cleared and the stars you earned on it, your Endless runs and best round, your Daily results, your quest progress, and any puzzle currently in play
Devices — the anonymous device identifiers linked to the account, and when each was last seen
Sessions — all sign-in tokens, which signs the account out everywhere
Leaderboards — your entries disappear from the Campaign and Endless boards, because those are drawn from the profile that is being deleted
None of the above is retained in an archived or anonymised form. There is no additional retention period for any of it.
3. What we keep, and for how long
Two things survive deletion:
Purchase transaction records — kept permanently. For every in-app purchase made on the account we keep the product, the store (Apple or Google), the store's transaction reference, how many coins it granted, whether it was refunded, and the dates. This is so a purchase can always be traced back — for a refund, a dispute or a suspected fraud — and for our accounting. On deletion the record is detached from your account: it no longer points to any account, and carries only a random internal reference. It holds no nickname, sign-in identifier, device identifier, email or any other data about you, all of which are deleted as described above. There is no date on which these records are removed.
Server request logs — kept briefly. Our servers record a line for each request containing a request identifier, the HTTP method, the URL path, the response status, and the internal account id. They do not record your IP address, your nickname, your email, request headers, or the contents of requests. These logs exist to diagnose faults, roll off automatically as our hosting provider rotates them, and are never used to reconstruct a deleted account.
We do not keep a copy of your nickname, progress or device identifiers after deletion.
4. Data we cannot delete for you
Two kinds of data about your use of the game are held by other companies rather than by us, so a request to us cannot remove them:
Your purchase history at Apple or Google. Payments are processed entirely by the App Store or Google Play, and those stores keep their own record of what you bought for their accounting and refund purposes. Deleting your Math Path Puzzle account does not cancel a purchase, trigger a refund, or erase the store's receipt. Refunds are handled by the store you bought from.
Advertising data held by Google AdMob and its ad partners. Ads in the game are served by Google AdMob, and the ad networks it works with (Unity Ads, Liftoff Monetize and AppLovin) can compete to show them. These companies use your device's advertising identifier. That identifier belongs to your device, not to your Math Path Puzzle account, and we cannot reset or delete it. You can reset or delete it yourself in your device settings — on Android under Settings → Privacy → Ads, and on iOS by turning off tracking permission for the app under Settings → Privacy & Security → Tracking.
5. If you cannot open the app
If you have uninstalled the game and linked Google or Apple, reinstall it, sign in with the same account, and follow the steps in section 1.
If you played as a guest and uninstalled, your save still exists on our servers under the device's anonymous identifier, but the game can no longer reach it. Email sparkgridgames@gmail.com with the subject line Delete my Math Path Puzzle account and, if you remember it, the nickname you had (for example Player#e497). We will reply and ask you to confirm before deleting anything, and action confirmed requests within 30 days. If you no longer know the nickname, contact us anyway and we will help you identify the record.